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Sep 16, 2021

Sean Ouimette, Salesforce Practice Leader at Mastersolve, 20x Salesforce Certified and Center of Excellence expert, explains the benefits of having a COE. These include clarifying policy and strategy, improving creativity, and identifying organization bottlenecks. He talks about how a COE is a communication vehicle, and...

Aug 20, 2021

Jeff Susich, Salesforce Consultant and trainer, shares the lessons from completing over 200 Salesforce implementations. Key lessons for creating and maintaining an outstanding Org are 1. Get senior buy in 2. Don't over complicate it 3. Do great training 4. Ask users the right questions, such as "What do you want...

Aug 2, 2021

Matt Blocha, Salesforce Consultant and trainer, shares his vast experience of Salesforce implementations and consulting projects to recommend a range of best practices for creating your own outstanding org.

Best practices:

  1. Documentation and config knowledge
  2. Have well-qualified Admin/Org owner/Architect
  3. Have a center of...

Jun 10, 2021

Vernon Keenan, industry analyst and consultant, explains the need for layers of Devops and makes a case for paying rigorous attention to making changes to Salesforce Orgs. First, repositories for source code, then release management, developer platforms, pipeline orchestration, observability, the human...

May 6, 2021

Part of the Elements Center of Excellence Roundtable, Ian Gotts (Elements CEO) and Allen Lovett (SVP North American Sales Lucid LLC) discuss how CRMs can best deliver ROI and efficiency, and deliver the right information to the right roles to enable the best decisions.